Refund policy
We want you to be happy with your order. This policy explains how returns, cancellations and refunds work for purchases from Marrenline Herbs.
Damaged, incorrect or missing items
If your parcel arrives damaged, or you received the wrong or a missing item, please email us at marrenlineherbs@gmail.com as soon as possible after delivery with your order number and a photo.
Order changes and cancellationsOrders can be cancelled within 24 hours of being placed, as long as they have not yet shipped. To cancel, email us at marrenlineherbs@gmail.com as soon as possible after ordering.
Changes to an order, including the product, size, quantity or shipping address, are not possible once the order has been placed. If you need a change, we can cancel the original order (within the 24-hour period and before shipping) so that you can place a new one.
Once an order has shipped, it can no longer be cancelled, but you may return it as described under “Returns and right of withdrawal” below. Please check your cart and shipping address carefully before submitting your order. If an order has shipped to an incorrect address, we will try to help, but whether the parcel can be rerouted depends on the carrier.
Returns and right of withdrawal
If you are a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, send us a clear statement (for example by email to marrenlineherbs@gmail.com, or using the model withdrawal form below) before the 14-day period ends. You must then send the goods back to us without undue delay and no later than 14 days after telling us about your withdrawal. Customers outside the EU may return unopened, sealed products within 30 days of delivery.
You pay the cost of shipping the parcel back to us. Once your return is received and checked, we refund the full price of the returned products and the original shipping you paid. This section does not limit your statutory rights.
Sealed products and hygiene
For reasons of health protection and hygiene, food products and herbs that have been opened or unsealed after delivery cannot be returned. Products must be returned unopened, in their original, sealed packaging.
Under EU consumer law, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery. Our pouches carry a tamper-evident seal label for this purpose.
How refunds are made
We refund all payments received from you, including the original standard shipping cost, no later than 14 days from the day we receive your withdrawal notice. We may withhold the refund until we have received the goods back or you have supplied proof of having sent them, whichever is earlier. Refunds are made to your original payment method, free of charge. You bear the direct cost of returning the goods. Please send returns to: [RETURN ADDRESS]
Contact:
FILIPOV TRANSPORT EOOD (Marrenline Herbs)
Ulitsa Bozhur No 3, Selo Aleksandrovo, 6154 STARA ZAGORA, Bulgaria
marrenlineherbs@gmail.com
+359876528931
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
To: FILIPOV TRANSPORT EOOD (Marrenline Herbs), Ulitsa Bozhur No 3, Selo Aleksandrovo, 6154 Stara Zagora, Bulgaria, marrenlineherbs@gmail.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
Ordered on (*)/received on (*):
Order number (if available):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.